Apple admits the battery issue with iPhone 6S is much bigger than first thought

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The battery issue with the iPhone 6S appears to be more widespread than first thought.

The problem is that the device can suddenly stop working and after efforts were made to setup an exchange program, Apple has now conceded that the issue may affect more devices than just those that were manufactured in September and October 2015.

“A small number of customers outside of the affected range have also reported an unexpected shutdown,” read a post on the company’s Chinese support page.

Apple says that some phones experiencing the problems shut down “under normal conditions in order for the iPhone to protect its electronics,” but added it will be releasing a software updated to try and resolve the problem.

If successful, the software fix will be added to future versions of iOS.

Apple are naturally very keen to stress that the problem is not one of safety, merely one of battery life but they have so far declined to comment on how many devices may have been affected and if other products such as the iPhone 6S Plus are potentially facing the same issue.

We are lead to believe that the problem is a result of batteries being “exposed to ambient air” for a longer period than normal before they were put into battery packs.

Apple is of course prepared to swap any battery free of charge so long as they are returned to an Apple Store or authorised service provider. You can check to see if your device is affected by entering your phone’s serial number on Apple’s support page.

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