Users have been complaining about graphics issues with the 2011 edition of Apple’s MacBook Pro. Apple has finally launched a repair program for the video issues users are still experiencing.
The program will offer out-of-warranty repairs for Retina MacBook Pros and MacBook Pros that were sold between February 2011 and December 2013.
Models that are affected by the graphics issue include the 15- and 17-inch MacBook Pros from 2011 and 15-inch Retina MacBook Pros from 2012 and 2013. Apple has set up a warranty coverage page to help consumers determine whether their MacBook Pro is eligible for repair under the new program.
Both in-store and mail-in options are available for repairs, which gives consumers more flexibility. Users who have already paid to have the issue repaired will be contacted by Apple and may receive a refund. Anyone who has not been contacted can reach out to Apple to hasten the process.
Users who are experiencing graphic issues complain their machine is displaying distorted or scrambled video or not displaying any video at all despite the computer being turned on.
The video issue with these models isn’t new. Users have been complaining about Pro GPU problems since shortly after the launch of these systems. And complaints continued for over three years, which eventually sparked a class-action lawsuit. To help combat the issue, Apple began running another repair program in August 2013 for iMacs and other devices with AMD GPUs. Similarly, the company also offered free replacement batteries for certain iPhone 5 models that apparently had defective batteries.
Apple’s MacBook Pro repair program will kick off on February 20 in the United States and Canada. The program will launch in other countries on February 27 and will run until February 26, 2016, or until three years after the purchase date of the machine.