Officials from the Department of Land Transport have announced the launch of a mobile phone application that allows passengers to rate and provide feedback on their experiences with Bangkok taxi drivers.
The app, named DLT Check in, allows passengers to log the license plate and location of the journey, as well as evaluate different aspects of the service they receive from Bangkok cabbies.
All information gathered from passengers via the app will remain confidential, with government officials hoping it will improve the behaviour of poorly performing taxi drivers in the capital, who are notorious for refusing passengers and offering a poor standard of service.
Taxi drivers who continually receive poor reviews will be reprimanded and taxi companies will be unable to further expand their fleet until reviews improve.
However, taxi drivers who offer a good service and receive positive feedback from passengers will be rewarded with a certificate which they can display in their taxi.
Reviews submitted through the app will also help the government decide if Bangkok’s taxi drivers will be worthy of the 5 percent increase in fares, which drivers demanded at the end of 2014 and which is due to come into effect in June 2015.
Whilst the app is only available in Bangkok currently, the DLT has said it does intend to roll the service out nationwide.
The DLT Check In app is free to download on iOS and Android and is available in Thai and English.
Download on Android
Download on iOS