HP recalls thousands of laptops due to exploding batteries – find out if your computer is at risk

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HP has announced it is recalling a number of its notebooks and laptops due to the risk they could overheat and explode.

The recall, which is the second of its kind in as many years, affects a number of laptop models sold between December 2015 and December 2017.

The recall comes after eight reports of batteries used in its laptops “overheating, melting or charring”, although HP hasn’t yet provided any technical details on what may be causing the batteries to overheat.

HP computer models which use the faulty batteries include Envy, HP11, Pavilion, Probook, Studio G3 and Zbook.

HP

HP have created a tool that will help users determine if their device is affected.

You can download the HP Battery Program Validation Utility here.

Once the tool has been installed it identifies if your laptop battery is at risk and eligible for a replacement battery.

As part of the update process, you will be given the option to put your battery into Safety Mode. By doing this you will be discharging the battery, meaning you can only run your laptop if it is plug into a power point.

HP recommends all affected devices are put into Battery Safety Mode.

HP released the following statement regarding the issue

“We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.

“We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.

“Batteries affected by this recall have the potential to overheat, posing a fire and burn hazard to customers.

“HP’s primary concern is for the safety of our customers.

“This action pertains to 0.1 per cent of the HP systems sold globally over the past two years.”

H/T: Arstechnica

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