If you were thinking about buying a new Huawei P10 or P10 Plus smartphone, you might want to read this.
The Chinese smartphone manufacturer has admitted using a variety of different memory chips in its P10, P10 Plus and Mate 9 smartphones.
The firm blamed a shortage of flash memory in its supply chain, which has meant that Huawei has had to use a mixture of different chips with multiple specifications in its P10 and Mate 9 smartphones.
This means that not all devices are the same and with specifications varying quite considerably, it’s a bit of lottery whether or not you get a genuine spec model or one that includes the lesser memory chips.
Issues were first reported in China from users who flooded Huawei’s support lines and social media channels claiming that they noticed their devices were much slower when trying to read data from flash storage – not something you expect from a brand new high end smartphone.
Benchmark tests then revealed a staggering discrepancy in memory speeds and found that some devices were reading data as low as 250MB/s, when the real speed should have been 750MB/s.
It turns out that because of the shortage of chips, Huawei quietly replaced the brand new UFS 2.0 or 2.1 chips, with older and considerably slower eMMC 5.1 chips in some of its P10 handsets.
While it’s not unusual for smartphone manufacturers to use variations of components in order to ensure they meet demand for their handsets, any change to the internals of the device shouldn’t result any noticeable difference when using the smartphone.
For example, Samsung uses a mixture of Qualcomm and Exynos processors in its smartphones, but users won’t notice any difference as performance is the same regardless of which processor is being used.
In response, Huawei chairman Richard Yu said the use of the alternative chips don’t have a practical impact on real life performance.
Meanwhile users in Thailand also affected by the issue have taken the matter to the National Broadcasting and Telecommunications Commission.
Users claimed that use of different memory chips from those originally advertised meant the devices were not consistent with market claims and could be considered not genuine.
However, NBTC customer services department spokesman Prawit Srisathapruangsa said that all smart phones and accessories must pass through their verification process and providing they had done so were not considered to be pirated, despite the issue with the memory chips.
Customers in Thailand who have bought a P10, P10 Plus or Mate 9 smartphone and think their device is affected are urged to contact Huawei Thailand directly.