iOS 10.2.1: If your iPhone randomly shuts down update it NOW

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Apple says it may finally have a solution to a hugely annoying problem that has been bugging iPhone users.

In December last year Apple admitted that some of its handsets were suffering from an issue that resulted in them shutting down unexpectedly.

While iPhone 7 devices were said to be unaffected by the problem, scores of iPhone 6 and iPhone 6S took to social media to vent their frustration.

Users claimed that their iPhone would shut down and could only be turned on again if their phone was connected to its charger.

However, Apple has now said the issue is [almost]resolved and has urged all users to update to iOS 10.2.1.

Apple says the latest version of its mobile operating system, iOS 10.2.1 should reduce the chance of the iPhone 6S randomly shutting down by 80 per cent and by 70 per cent on the iPhone 6.

Speaking to TechCrunch, a spokesperson for Apple said: “With iOS 10.2.1, Apple made improvements to reduce occurrences of unexpected shutdowns that a small number of users were experiencing with their iPhone.”

“We also added the ability for the phone to restart without needing to connect to power, if a user still encounters an unexpected shutdown.

“It is important to note that these unexpected shutdowns are not a safety issue, but we understand it can be an inconvenience and wanted to fix the issue as quickly as possible,” Apple said.

The issue was reportedly caused by sudden power spikes in the battery which triggered the device to go into emergency shutdown mode.

It was only older batteries manufactured in 2015 which are affected, Apple said.

“If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device’s serial number checked to confirm eligibility for a battery replacement, free of charge,” Apple said in a previous statement.

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