Jawbone has at last revealed that its new $180 UP3 activity and fitness tracker will arrive in the US on April 20, many months later than planned when the product was first announced at the end of 2014.
Jawbone UP3 finally launched after lengthy delay
The company said in a blog post that the delay was caused by scaling up its manufacturing to meet demand, and that some units were not up to scratch, and not as water-resistant as initially intended.
“We sincerely apologize for the delay and frustration that this has caused, and we are deeply grateful for the patience and continued support of our customers,” it said. Customers outside the US will have to wait until “later this year”.
Pre-orders will be handled in the order they were received, and the company says all buyers will receive the UP3 by mid-May. Anyone ordering now will get their device after the pre-orders have shipped.
Meanwhile, it’s not quite the end of the matter, because due to the waterproofing issues, the Jawbone UP3 is not guaranteed for depths of up to 10 metres. It’s only resistant to splashes, so fine in the shower, but it’s not suitable for swimming. If you have already pre-ordered for this scenario, you will be able to get a full refund.