Apple’s rollout of the “biggest iOS release ever” got off to the worst possible start with social media flooded with complaints from angry users who had experienced problems installing the latest version of Apple’s mobile operating system.
The company officially launched iOS 10 and MacOS Sierra on Tuesday but it didn’t take long before people starting running into difficulty when installing the upgrade.
Scores of iPhone and iPad users reported problems and complained the new update had “bricked” their device.
Wow. iPad pro update failed. I don't even know if I have iTunes or a free USB port!
U: Have to do clean install wtf pic.twitter.com/zwjM5U2WqC
— Seth Weintraub (@llsethj) September 13, 2016
iOS 10 update temporarily bricked my iPhone 6s Plus … so yeah, I'd hold off on that. pic.twitter.com/qPFU1bpqZs
— Marques Brownlee (@MKBHD) September 13, 2016
A “bricked” iPhone or “bricking” refers to users being unable to use their device due to a hardware or software glitch.
Multiple reports appeared online from people whose iPhone had been left completely useless after downloading the iOS 10 update over Wi-Fi.
After installing iOS 10, users were presented with a screen that prompted them to connect their iPhone or iPad to their computer, leaving the phone unusable.
Apple Support later sent out an urgent reminder for users to back up their iPads and iPhones before download the update. They also recommended downloading iOS 10 via iTunes.
Any user who has been left with a bricked iPhone or iPad must connect the device to their computer, where they then need to open iTunes and put their device in recovery mode holding down the power and home buttons. A prompt will then appear asking to update or restore. Users need to select “update” to begin a new install of iOS 10.
“We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability,” Apple confirmed.
However, the company later said the issue has been fixed with iOS 10.0.1 being automatically made available to users.
“The problem was quickly resolved and we apologise to those customers.”
How to upgrade to iOS 10
iOS 10 is available to download via iTunes, over the air and will be shipped with the new iPhone 7 and iPhone 7 Plus.
Apple recommends you backup your device before attempting to install.
To update, simply go to Settings > General > Software Update