Microsoft forced to pay $10,000 to woman over unwanted Windows 10 update


Microsoft has been forced to pay compensation to a woman after a failed automatic update to Windows 10 left her computer completely unusable.

The tech giant paid Teri Goldstein $10,000 after a failed update left her computer unresponsive and plagued with problems.

Speaking to the Seattle Times, Ms Goldstein said: “I had never heard of Windows 10. Nobody had ever asked me if I wanted to update”.

Microsoft has been heavily criticised by users around the world who accuse the company of tricking them into upgrading to Windows 10 after it was revealed that an exit button on a pop up window actually activated an upgrade, rather than cancelling it.

The problems caused by the failure of the automatic update meant that Ms Goldstein couldn’t operate her travel agency business and Microsoft were forced to compensate her for a loss of earnings, as well as the cost of a new computer.

The case of Teri Goldstein is one a long line of similar complaints against Microsoft and its increasingly aggressive rollout of Windows 10.

RELATED: Microsoft denies any wrongdoing over Windows 10 upgrade

The newest version of Microsoft’s operating system, which is available as a free upgrade until July 29 for anyone using Windows 7 or above, was first offered as an optional upgrade.

However, in February, the Windows 10 update was made a ‘recommended update’ for anyone using Windows 7 or later. This meant that the update would start downloading automatically on any machines which had the Windows automatic updates enabled.

In May, scores of users then started to complain that Windows 10 had started to automatically install on their device without their permission.

RELATED: Time is running out: Free Windows 10 upgrade will end in July

The aggressive manner in which Microsoft seemingly forced users to download Windows 10 angered many people.

However, it remains to be seen if Goldstein’s lawsuit will be unique or if it will open the floodgates for disgruntled Windows 10 users to take action against Microsoft.


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