Microsoft has suddenly and unexpectedly ended support on some devices running Windows 10, despite some of the devices being less than four years old.
Ending support means the devices will no longer receive important updates and bug fixes, potentially leaving users vulnerable to security threats.
According to a report by ZDNet some 2-in-1 PCs that were sold throughout 2013 and 2014 have been blocked from receiving the major next update to Windows 10, dubbed the Fall Creators update which is due for release in September.
The 2-in-1 devices were originally eligible for the offer of a free upgrade to Windows 10 in 2015 and also received the bumper Anniversary update in 2016.
However, the devices will no longer be supported by Microsoft and will not receive further Windows 10 updates.
The reason is reportedly due to the hardware being incompatible with the new update.
When users try and update they will be met with a message that reads: “Windows 10 is no longer supported on this PC”.
According to ZDnet a number of devices are affected, including the popular HP Envy X2 and a range of laptops running the older Intel Atom Clover Trail processors, in particular those with Atom Z2760, Atom Z2520, Atom Z2560 and Atom Z2580 processors.
The incompatibility issue is the result of Microsoft’s policy of trying to ensure that Windows 10 users are always running the latest version.
Acer is among the manufacturers affected by the issue.
The good news is that Acer has said it is working with Microsoft to release drivers to help fix the problem.
“Microsoft is working with us to help provide compatible drivers to address this incompatibility”, Acer said.
In the meantime, users are forced to just sit tight until a solution can reached.