A telecoms watchdog has found that mobile phone users in Thailand end up paying more for mobile phone calls under the new per second call charge packages.
The change to the way mobile phone calls are charged in Thailand was announced in January after the National Reform Council’s consumer protection panel demanded mobile phone operators charge consumers per second, rather than charging per minute, as the NRC believed that per second call charges would result in lower costs for mobile phone users.
However, in what seems to be a turnaround by the authorities, chair of the NRC’s panel on consumer protection, Saree Ongsomwang, has revealed that the new per second call charges actually cost users more compared to the old per minute call packages.
Under the per second call charges, users phone bills rose by 62 percent, said Saree Ongsomwang, who also called on the National Broadcasting and Telecommunications Commission (NBTC) to provide more effective measures in order to prevent consumers from being exploited by mobile phone operators, namely AIS, CAT, Dtac, TOT and True Move.
The news regarding per second call charges comes after mobile phone operators have been under further scrutiny from the NBTC which has told operators to stop using the term ‘unlimited’ when promoting mobile data packages and that companies must also clearly state the maximum 3G speeds for each package.
According to the NBTC, claims of ‘unlimited’ use are inaccurate and mainly just used for marketing purposes, with the reality being that use is actually limited, especially when a large amount of mobile data has been used, with users experiencing slow connections or no connections at all.
Source: Thai PBS
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