Mobile phone users pay more with new per second call charges, says watchdog


A telecoms watchdog has found that mobile phone users in Thailand end up paying more for mobile phone calls under the new per second call charge packages.

The change to the way mobile phone calls are charged in Thailand was announced in January after the National Reform Council’s consumer protection panel demanded mobile phone operators charge consumers per second, rather than charging per minute, as the NRC believed that per second call charges would result in lower costs for mobile phone users.

However, in what seems to be a turnaround by the authorities, chair of the NRC’s panel on consumer protection, Saree Ongsomwang, has revealed that the new per second call charges actually cost users more compared to the old per minute call packages.

Under the per second call charges, users phone bills rose by 62 percent, said Saree Ongsomwang, who also called on the National Broadcasting and Telecommunications Commission (NBTC) to provide more effective measures in order to prevent consumers from being exploited by mobile phone operators, namely AIS, CAT, Dtac, TOT and True Move.

The news regarding per second call charges comes after mobile phone operators have been under further scrutiny from the NBTC which has told operators to stop using the term ‘unlimited’ when promoting mobile data packages and that companies must also clearly state the maximum 3G speeds for each package.

According to the NBTC, claims of ‘unlimited’ use are inaccurate and mainly just used for marketing purposes, with the reality being that use is actually limited, especially when a large amount of mobile data has been used, with users experiencing slow connections or no connections at all.

Source: Thai PBS



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  3. Nick Duncan on

    Would you be kind and explain how per second call charge can be more than per minute.

  4. Jonathan Fairfield

    The example the NRC gave to the Bangkok Post customers pay 399 baht for 150 minutes with a per-minute package but they are charged 345 baht for 80 minutes for a per-second package. With the per-minute package, customers are charged an average of 2.66 baht per minute compared to 4.31 baht with the other deal.

  5. seanroadking on

    The 399 baht does not mean you get 150 minutes!
    In fact you could get 150 seconds…..

  6. Nick Duncan on

    The announcement suggested that all packages must be charged per second. Nobody pays over 3 baht per minute and most packages are much less.