Netflix users warned of convincing new email scam


It appears that there is yet another email scam targeting Netflix users, once again trying to trick them into handing over credit card details.

An email, that looks extremely convincing, with the subject heading of “Payment declined” with “Netflix” also shown as the sender. Sadly, the email is fake.

“We attempted to authorize the Amex card you have on file but were unable to do so,” the message reads. 

“We will automatically attempt to charge your card again within 24-48 hours. Update the expiry date and CVV (card verification value) for your Amex card as soon as possible so you can continue using it with your account.”

The email also contains a prominent “Update Payment” button, which users should not click.

Image: MailGuard

Should you accidentally or deliberately click you will be sent to a scam site that looks like the official Netflix page, says MailGuard, who are credited with initially spotting the scam.

“The phishing page is designed to operate like a legitimate login portal,” it says. “It asks for card details and password verification, then ejects the scam victim to a real Netflix page to allay suspicion.”

The problem with this phishing scam is that the email is well written as opposed to those that are usually littered with spelling mistakes and formatting issues.

Netflix’s response has been quite straightforward and they say that they will never ask for details over email.

“Never enter your login or financial details after following a link in an email or text message. If you’re unsure if you’re visiting our legitimate Netflix website, type directly into your web browser,” the company says.

“Never click on any links or open any attachments in an email or text message you received unexpectedly, regardless of the source.

“If you suspect an email or text message is not from Netflix, do not reply to it.”

If you think you have received a fake email that claims to have been sent by Netflix, you can report it at Netflix’s help.


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