If you own a Samsung computer then should not upgrade to Windows 10.
This is a warning direct from Samsung’s tech support which is advising users against installing Windows 10, after revealing that crucial drivers needed to run its computers and laptops will not work with the latest version of Microsoft’s operating system.
The Register reports on a number of Samsung owners experiencing a range of problems after they upgraded.
The main bulk of the problem concerns Samsung laptops losing WiFi connection, with the Wi-Fi card seemingly no longer working after installing Windows 10.
The owners then contacted Samsung tech support in the UK to try and solve the problem where they told via email: “Honestly speaking, we don’t suggest installation of Windows 10 to any Samsung laptop or PC and we are still coordinating with Microsoft regarding to this matter. The Drivers that we have on our website are not yet compatible to the latest version of Windows.”
The article in the Register then claims that the tech support rep advised that the best course of action for Samsung owners is to stick with the current version of Windows, until Samsung informs customers it is safe to install Windows 10, once the current issue with the drivers have been sorted out.
“The drivers that we have on our website are not yet compatible to the latest version of Windows. What we usually recommend is to keep the current Windows version and we’ll update you once the Windows 10 have no more issues on any Samsung laptops and computers or even monitors”, the email continued.
In response a Microsoft spokesperson said: “Microsoft and Samsung are committed to Windows 10, and are working closely together to provide the best possible Windows 10 upgrade experience.”
Earlier today, (June 2) Samsung tried to clarify the situation by saying that the information given by the tech support was incorrect.
Users are now advised to visit the Samsung’s dedicated Windows 10 page in order to see if their PC or laptop will run Windows 10 prior to installing the update.
Last month, Microsoft was heavily criticised by users who felt the tech giant had forced them into upgrading to Windows 10.
The company also recently announced that the offer of a free upgrade to Windows 10 will end in July.