Problems with your internet connection in Thailand? You could be due a refund


If you have problems with your internet connection in Thailand and the service is regularly disrupted, you could be entitled to a refund.

This week Thailand’s telecoms regulator the National Broadcasting and Telecommunications Commission (NBTC) warned internet service providers that they must give discounts or refunds to customers whenever their service is disrupted.

Failure to do so could result in the internet service provider being fined or even having their license suspended, Takorn Tantasith, NBTC secretary-general warned.

According to Thai law, customers should be refunded whenever the internet service goes down due to it being the fault of the internet service provider.

Refunds or discounts should be reimbursed to customers the following month and displayed on their bill.

However, Mr Takorn added that the same rules do not apply during instances regarded as an ‘Act of God’, such as extreme weather or earthquakes or an act of terrorism.

But where service disruption is the fault of the internet service provider, the ISP is legally required to fix the fault quickly and compensate the customer for the downtime.

The NBTC issued the warning after receiving thousands of calls from people complaining about the service they had received from their internet service provider.

Mr Takorn added that he did not want to see more complaints from customers saying they had not been refunded.

In response, 3BB has announced this week that it now has a team of 3,000 technicians on hand nationwide to fix any connection issues customers may be experiencing.

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