It seems that if you let the battery go completely flat on your Galaxy Note 8, you may have some issues with charging with some users reporting that their devices won’t charge in such an event.
The problem was noted by SamMobile which reported that the problem had appeared on a number of different forums.
“My wife’s Note 8 turned off today and won’t turn back on,” reads one such complaint. “Tried the soft reset and safe mode button pushes and it won’t turn on. When it’s plugged in, the red light doesn’t turn on.”
Another adds: “I’ve tried 3 different power cables and cords but nothing. I charged overnight and still nothing. Completely dead.”
A complaint from another user says: “Won’t charge with a cable. Even tried a wireless charger. The blue light [illuminates]on the charger. But Phone won’t turn on.”
Other complaints have included devices warming up during charging even though they aren’t charging.
Although we don’t how widespread the problem is, the number of comments that are appearing on forums would suggest that it is fairly widespread.
“We have yet to get any official report for this matter and are unable to comment until we obtain more specific information of the device,” Samsung told UK newspaper, The Independent.
However, the paper notes that Samsung Germany has acknowledged the problem.
In a statement to PC-Welt, the company said: “Of course Samsung takes all reports of this kind seriously. We have received only a very small number of customer inquiries that can be linked to charge management.
“Unfortunately, we can only comment on the matter further, if we have more detailed information about the affected devices.”
The Note 8 came out in September, succeeding the Note 7, a phone that was recalled and discontinued because of faulty batteries.