Still using Windows 8.1? New bug is locking users out of their PCs


There are still people using Windows 8.1 and unfortunately many have been hit by a bug that is preventing them from logging onto their PC using a Microsoft account.

It appears that the latest Microsoft update, KB4038792, was the cause of the issue.

The update was the latest monthly security update for patches in September although it didn’t fair that way for Windows 8.1 users! Microsoft have acknowledged the problem and are seeking a solution.

It was Computerworld that spotted the company’s temporary solution on their ‘answers’ support forum.

Affected users are advised to login with a local account, one that hasn’t been synced with a Microsoft account – not easy to find for most people.

When a permanent patch will become available is not clear although Microsoft have advised that they are working on one.

The Microsoft employee posting on the official support forum wrote: “Our engineers are still in the process of creating a bug fix for the ‘Can’t connect to Microsoft Services’ error that occurs in Windows 8.1 when users try to add or switch to a Microsoft account.

“We have not yet received any estimated time frame for the bug fix. We’ll post an update here once the bug fix has been released.”

At the time of writing, there have been no further posts suggesting that it is not a simple fix.

If you haven’t already, now is probably a good time to upgrade to Windows 10.

Despite Microsoft’s official free upgrade offer ending, it was recently discovered that users can still upgrade to Windows 10 free – here’s how.


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