Technical issues not our fault says 3BB as Thai govt denies blocking YouTube and Google


3BB has said they were not at fault for the technical issues which affected its internet service this weekend.

On Saturday, 3BB customers nationwide were unable to access Google sites such as Google Search, YouTube, Gmail and Google Docs.

Users trying to access the sites from a Thai IP address were unable to from early on Saturday morning and the issue wasn’t fully resolved until around 11pm.

During that time the 3BB website was also down, as was the firm’s customer support line, presumably inaccessible due to the amount of people phoning to inform they were having problems accessing the sites.

However, after customers hit out at 3BB for its handling of the situation, the company released a statement to say that it wasn’t at fault for the issues on Saturday, which it said was the result of Google carrying out “system maintenance”.


A screenshot statement in Thai language released by 3BB

3BB apologised for the inconvenience caused and confirmed that access to Google sites was unavailable on Saturday. The company said users could still access Facebook and Line as normal.

The issues which left users unable to access YouTube, Google Search and Gmail left some Thai news sources to speculate that the sites had been blocked by Thai government.

Some users commenting on social media erroneously claimed it was linked to an order issued by the National Broadcasting and Telecommunications Commission informing Thai internet service providers to block access to 6,900 websites that deemed illegal.

However, on Monday the government released a statement saying it did not order the blocking of Google and YouTube.

Deputy Permanent Secretary for the Ministry of Digital Economy and Society Group Captain Somsak Kaosuwan refuted the claims the Thai government blocked Google and YouTube due to political reasons.

The deputy permanent secretary explained that website closures require a court order and are enacted by the National Broadcast and Telecommunications Commission (NBTC), which must request compliance by major site administrators such as Google, Thailand’s National News Bureau reported.

Google has been contacted for comment.

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