WARNING: New Netflix scam targets millions of customers worldwide


A new scam targeting Netflix customers is sweeping the world.

The scam involves users receiving an email informing them that their accounts are set to be cancelled.

Technology experts, Mailguard, have said that more than 110 million users could be targeted by the email with the subject line ‘Your suspension notification’.

The email asks users to input credit card details to avoid the suspension taking effect.

The email looks pretty legitimate, complete with Netflix logo and avoids many of the usual giveaways such as poor spelling and grammatical errors.

The email reads, “Hi, we were unable to validate your billing information for the next billing cycle of your subscription therefore we’ll suspend your membership if we do not receive a response from you within 48 hours,’ the email, signed off by ‘The Netflix team.


Image: Mailguard

“Obviously we’d love to have you back, simply click restart your membership to update your details and continue to enjoy all the best TV shows and movies without interruption.”

If you click on the link you will again be taken to an apparent Netflix screen showing a logo for popular program, The Crown. Here you will be asked to input login details, your full name, date of birth and payment details.

The user will then be taken to a “reactivated” screen, again giving the impression that nothing is wrong.

“This works like a mail-merge; the body of the email is generic, but the sender field is designed to show the name of the intended victim, which personalises the scam to make it more convincing,” Mailguard’s tech expert Emmanuel Marshall wrote in a blog post.

“In this case the scammer’s system has not worked as well as they hoped… you can see the “recipient” field… instead of the victim’s name, it shows the placeholder.

“Always hover your mouse over links within emails and check the domain they’re pointing to. If they look suspicious or unfamiliar don’t open them.”

In order to reduce your chances of being affected, Mr Marshall said filters for your inbox and a layered security system are vital to ensure you don’t fall victim.


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